One of my workmates at the junction is annoyed. He thought to “friendly up” his announcements on a cold morning by telling everyone to try and keep warm on this chilly morning. A furious lady arrived at the ticket window complaining about having to endure such a disgustingly patronizing announcement when she was shivering in the freezing wind down on the platform. It’s hard to win sometimes.
Be kind to your customer service staff, people. They are just the messengers.